Shipping policy
SHIPPING NOTICE
Expect delivery delays!
You may experience slow shipping due to reduced air freight operations & Customs/Postal slowdowns caused by the pandemic. Be aware that Gothdoll CAN NOT offer refunds for slow deliveries at this time. Most orders are currently taking 3-6 weeks to arrive, depending on item & available routes.
We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected. DELAYED SHIPPING DOES NOT QUALIFY FOR A REFUND
Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.
Shop to support small biz & because you love our designs. Do not shop if you need items right away. Patience please! Thank you & stay safe everyone!
WHEN WILL MY ORDER ARRIVE ?
90% of our products are "Print on Demand" which means it's produced when you order it.
Our products are printed in China and USA and production times and shipping times vary depending on the item.
Average production and delivery time is 2-4 weeks currently due to shipping delays with Covid and delays at Customs.
Delivery times are estimates and start from the date of dispatch. Please note that in some remote areas there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
Special Package Protection
Route — a package protection and tracking solution. This is an optional shipment protection for your orders via Route. Route provides package protection for shipments that are lost, broken, or stolen for a very small fee. The cost to insure your package will vary depending on your total order amount but the cost to insure most shipments is only $0.98! When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
NEED TO FILE A CLAIM? CLICK HERE
TRACK YOUR ORDERS
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
HAVEN’T DOWNLOADED THE APP YET? GOOGLE PLAY OR APPLE STORE
STILL GOT QUESTIONS?
WHAT HAPPENS AFTER I PLACE MY ORDER?
Most orders are Print on Demand (Average production and delivery time is 2-4 weeks currently due to shipping delays with Covid and delays at Customs.) If an item is in stock, your order will ship within 1-2 business days. We will email you a tracking number. Please note: if an item is out of stock, you will be contacted via email. If you do not respond within 24 hours we will adjust your total based on availability and ship your order.
WHY DOESN'T THE LINK TO MY TRACKING NUMBER SHOW ANY INFO?
Your tracking number won’t be recognized for approximately 24 hours from the time your order shipped.
WHAT IF I RECEIVED MY ORDER BUT ITEM(S) WERE MISSING?
If you were billed for the item but did not receive it, please let us know right away, we are happy to fix any errors.
CAN I CHANGE MY SHIPPING ADDRESS AFTER IT HAS SHIPPED?
Unfortunately, no we are unable to do that, once your order is shipped, we are unable to re-route it. We can update your address before we ship it.
HOW MUCH WILL I PAY FOR INTERNATIONAL SHIPPING?
Your shipping price will be determined online by the weight of your order and the shipping destination. After the ‘shipping address’ page, you’ll see the price for your order.
HOW MUCH WILL I PAY FOR TAXES & DUTIES?
Certain countries charge additional customs fees and/or additional independent carrier charges. We are a small business so I can not cover these costs . You will be responsible for them. You may want to contact your local customs office to find out what kinds of fees you can expect.
REASONS TO ADD ROUTE PROTECTION
WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?
If you add Route shipment protection to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
WHAT IF MY ORDER IS DAMAGED?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at gothdollbymika@gmail.com and we will be happy to work with you to remedy the situation.
HOW DO I FILE A CLAIM FOR MY LOST, STOLEN OR DAMAGED ORDER?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: FILE A CLAIM
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
DOES ROUTE+ COVER STOLEN ITEMS?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
SMS/MMS Mobile Message Marketing Program Terms and Conditions
Spooky Doll (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.
The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Spooky Doll via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.