Refund policy



Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resellable condition

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

Yes! Email me @ Gothdollbymika@gmail.com

PROCESSING YOUR REFUND:

We now have an easy way to process your returns or exchanges online. In order to quickly and accurately process your refund, we ask that you use our return portal. Using the portal is the best way to ensure you receive your refund quickly and accurately. As soon as your return has been received and inspected your refund will be processed. Refunds are credited to your original method of payment, please note that credits can take up to 10 business days to appear.

http://gothdollbymika.returnscenter.com

RETURNING USED OR WORN ITEMS

If you return something to us that has been worn or that you have damaged in any way, your refund will be denied. We will not pay to ship the item back to you unless you pay to ship it back to you. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet please follow these steps:

  • Check your bank account & credit card again.
  • Contact the credit card company first, their phone number should appear on the back of your credit card.
  • Remember that as stated earlier, it may take some time before your refund is officially posted to your account. Unfortunately, this is completely out of our hands.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • Wait a full 10 business days before moving on.

SHIPPING YOUR RETURN

1. For Store Credit Item(s) must be post-marked within 31 Days of Authorization, for Refunds Items(s) must be post-marked within 7 Days of Authorization

RECEIVING YOUR RETURN

1. If your return is Eligible we will issue full credit within a few Business Days of Receiving your Return.
2. If your Return is denied you will receive an email stating why and will include further instructions.

 

CANCELLATIONS

1. To avoid any Fees, All Cancellations must be done within 24hrs of Ordering. Cancellations placed after 24hrs is no longer eligible for a Refund, instead Store Credit will be issued. Shipping Costs are non-refundable after 24hrs. 

DEFECTIVE ITEMS

1. Refunds or Replacements are issued at no cost to the customer if you receive any item(s) that is defective or is received in error. 

 

ADDITIONAL INFO

  1. We are not responsible for Wrong Addresses being given at time of the Order or Lost/Stolen packages. No Exceptions.
  2. Refunds must be post-marked within 7 Days of the Approval Authorization. No Exceptions. Refunds post-marked after 7 Days of Approval Authorization will be issued Store Credit.
  3. We are not responsible for lost packages.
  4. For returns Past 30 Days up to 45 days a 15% Fee is deducted from your issued Store Credit. Returns after 45 days are not accepted. No Exceptions

GETTING STARTED

1. Please make sure you have your Order # + email address used to place the order and visit the following link

http://gothdollbymika.returnscenter.com